There are a few reasons why the Virtue widgets might not be showing on your Shopify Page.
Please note that there are different reasons for the widgets not appearing depending whether you are using Shopify 1.0 or 2.0. If you are unsure of which one you are using, check out this article.
Not applied via the Shopify Theme Editor for Shopify 2.0 customers
The most common reason why the Virtue widget is not appearing is because it was not applied via the Shopify Theme Editor for Shopify 2.0 customers. We are required to keep our in-app toggle-on option for our Shopify 1.0 customers, but this will not apply the widgets to your page if you’re using Shopify 2.0. To apply the widget via the Theme Editor, check out this article for detailed instructions. Additionally, if you toggle-on widgets in the app and apply the theme via the theme editor as a Shopify 2.0 customer, it can create clashes and impede the working of the widget. As a result, we recommend to all Shopify 2.0 customers to not turn the widget on in the app.
Recently Downgraded your plan or ended your trial.
Our different pricing plans offer access to different widgets and product giving options. If you recently downgraded your plan or your trial period has ended, widgets that your current plan does not cater for will not appear. Additionally, if you used our collection or individual product giving options and downgraded your plan, the product widget will not appear until you amend your donation campaigns to your current plan.
Scheduled a future campaign
If you have scheduled a giving campaign in the future, your widget will not appear until the giving campaign has started. This can be amended in the ‘Schedule’ section in the app.
Activation issues
The widget might not be appearing if you are yet to activate the app. To activate the app, toggle ‘Activate’ at the top of the menu on the left-hand side in the app. Additionally, if you have had an issue with your current payment method, the app may deactivate as a result of outstanding payments. Once your payments have been rectified, you can reactivate the app.
If you are still unable to see any of the widgets, contact us in the in-app chat and we’ll be more than happy to assist you.